Find out all you need to know about travelling with baggage, such as what you can and cannot bring and what to do in case something goes wrong.
Hand baggage allowances
The maximum weight and size of your hand baggage items.
Checked baggage allowances
The number of bags you’re allowed to bring in the aircraft hold, including weight and size.
Options for bringing sports equipment, musical instruments, extra items for kids, a wedding dress, or an urn.
Extra or oversized baggage
How to bring extra baggage when the standard allowance is not enough or when your bag is too large or heavy.
Restricted items hand baggage
What you can and cannot bring in your hand baggage.
Restricted items checked bags
Rules for packing items in your checked baggage.
Baggage missing on arrival? Check how to report it and get it back.
What to do when a personal item is missing from your baggage.
Read more about
Where you can drop off your check-in baggage and at what times.
Bringing your own wheelchair
Your options when you would like to bring your own wheelchair on board or in the hold.
Reservation for pets
Make a reservation for your dog or cat and prepare them for their journey in the cabin or hold.
Compensation for your baggage
What refunds and compensation we offer for lost or damaged baggage.