Refunds, rebooking and vouchers
Do you need to request a refund or travel voucher because of COVID-19, but don’t know the whats and hows yet? Or want to rebook your flight? Check the most asked questions about this topic.
Request a refund
Want to request a cash refund of your ticket costs, your extra options, or your travel voucher? Or want to check the status of your request? Please click the button below.
Refunds and compensations
Can I get a cash refund?
Am I entitled to compensation (EU Regulation 261/2004) if my flight is cancelled?
I’m making extra costs because I am unable to fly, will KLM compensate this?
Will my travel insurance cover changes to my travel plans?
Want to request a travel voucher? Or want to check the status of your request? Please click the button below.
I want to request a travel voucher, how does this work?
How long is my travel voucher valid?
Where can I find the status of my travel voucher request?
Will I also receive a voucher for purchased extra options?
I already received a travel voucher but want a cash refund instead. What now?
How can I use my travel voucher?
What if the price of my ticket is higher or lower than the value of my voucher?
To which destinations can I fly with KLM?
Rebooking and cancellation
Want to rebook or cancel your trip? Please click the button below.
I want to rebook or cancel my flight, what do I need to do?
My test result comes in too late, what are my options?
My flight has been cancelled, what are my options?
If my flight is delayed or cancelled, will I be notified?
Will my upcoming flight be cancelled?
I can’t change my booking online, what to do?
Postpone your trip
If you decide to postpone your trip, but your flight is not cancelled, different policies are in place, depending on what your scheduled departure date was. Not sure what your departure date was? Check the confirmation e-mail you received after booking your flight.
If your flight has not been cancelled by the airline, you can only change your booking before the scheduled departure of your flight.